First Choice Moving and Storage

These lying, thieving individuals should be in prison! I went over all details of my move over the phone with a very nice man. Unfortunately, that man is part of the classic "Bait and Switch." When the crew came out to load my house, they were extremely rude, and advised me that, even though the rep on the phone quoted me per sq. foot, I would instead be charged for each individual item. Unfortunately for me, I had many small items. Now for the best part.. once I was in Florida, these criminals decided to not deliver when they said they would. The disgusting, rude, unprofessional driver decided to take an extra week to deliver my items. Once they finally showed, and started unloading my items, I noticed that most of my boxes had been crushed, and opened. I had several rubbermaid boxes that I shrink wrapped, and had been cut, so they could go through my items and steal what they wish. I was missing so many items. Even though I bubble wrapped my very expensive, cherry wood bedframe and bed posts, they still managed to put large cracks and scratches through 2 of the posts, and the foot board. One of my kitchen boxes was so crushed, it literally smashed my metal popcorn popper.

After confronting the driver, he was nice enough to tell me to F$%k off, and if I had a problem, call the number, and file a claim, while handing me paperwork, advising that I owed over $2000 more than what I signed when my items were loaded in Phoenix. Oh, and the icing on the cake is that there is no claim process. You can't reach anybody, and if you do, they don't do anything. The move from Phoenix to Ft. Lauderdale was over $6,500, and they destroyed many of my items and went through all my personal items!! Again.. they should be in prison!! I hope karma pays these criminals a visit!

Move size: 3 Bedroom Home Service cost: $6595

I am so angry ..  moved from LA. Miami on Dec.,2012    !st Choice Moving & Storage gave me very poor service .. They came to my home for an estimate.. Once I received and scheduled a date for the  move . I asked them to add the cost of them packing which they did and I agreed to the price.   On the day of the move they brought their crew to package my very beautiful furniture, they claimed after they were finished and took my staff  away that a mistake happened in the costing of the job even if I had an official quote and a signed agreement. I was blackmailed into price increase which I agreed upon simply out of  fear that they have total control over my expensive furniture..   I received my furniture in Miami and what I found when they opened the truck was totally devastating.. You have no idea how destroyed they furniture are, chandlers were broken, leather chairs legs were broken , tables that were just tapped together, Paintings had arm chairs  through them , missing art painting , dining leather chairs  torn ..  an a lot more    I have called them emailed them and, tried to speak to the owner no responses     I  am attaching photos from the move so they can speak for themselves..   They are very poor and unprofessional company ..I hired a lawyer to  address the matter with US Department of Transportation and other transportation authorities ..     I do not want money I want to make sure those guys  stop from operating as carriers and, make sure they do not treat customers like they treated me                john h.  .

Service cost: $3000

Very good company!! I received several quotes over the phone but they were actually able to provide me with an in-home quote and was very informative. They provided free boxes which helped out BIG time! I was very impressed with the crew and how they wrapped my furniture. My last move to Phoenix was horrible so I was considering moving myself but didn't have the time. They were courteous and professional (nothing broken or missing) and my items were delivered in a timely manner.The movers were excellent and expericened, not some day laborers off the street like most companies. If I ever move again(which I hope I don't)I will use First Choice Moving for my relocation!

Service cost: $1850

This is by far and away the worst moving company I have ever used. It took one month to get my furniture from Denver to Seattle. I made multiple phone calls to the company to get an estimated arrival date. I think they must screen their calls because not once did anyone pick up the phone. I never received a phone call back either. I tried to email multiple times as well to no avail. When my things finally did arrive, the movers had lost the post and seat to my bike, broke an lamp and a decorative lantern. The men that actually moved the things in to my new place made the notes on the forms like they were supposed to. When I called and emailed about the insurance claim I again received no response. I have tried multiple times to get someone to talk to me, but it has been 9 months now and still nothing. Whatever you do DO NOT USE THIS COMPANY TO MOVE! You will regret the decision in the end.

Service cost: $950

Save yourself some frustration, rent a u-haul and move it yourself.
First, we were given an estimate of $1,771.00 by the sales person but then the final bill at loading time was $1970.00. This was a difference of $300.00 even after we excluded some furniture that was included in the original estimate. We had to leave this furniture behind. Also, the sales person said the drivers would pack certain items, but the additional cost for the labor and packing materials were not mentioned until the time of packing. We ended up packing these items ourselves but were charged for the boxes. The driver was curt, impatient and rude as though these discrepancies were due to our being stupid.
Second, we were never contacted by the shipper as to the delivery day; we had a difficult time contacting the correct person only to be told that our furniture would be shipped on the following weekend and delivered the following week. We were given this information 4 weeks in a row.
Third, we were given false verbal information regarding delivery on several occasions. The sales person stated that delivery was in 7-14 days, we then found out at the time of pick up that this is only an estimate and we were then at that time told that the delivery may be up to 21 days. We find out after reading the fine print in the Bill of Lading that the only guarantee for delivery is 30 business days after the first available delivery date. This equated to 42 calendar days (but only 29 business days, so no fines accrued) that we slept on the bedroom floor and sat in folding chairs in the living room.
Last, at delivery, they showed up one day later than finally promised. The trailer had leaked, we had water damage to furniture and several boxes of goods and we are missing a box. However, we did receive items belonging to someone else; we returned these to delivery driver.
All of this said, the 2 delivery drivers were hardworking, pleasant and helpful.

P.S. Filing grievances and complaints with the company if for entertainment propose only. They are skilled at the shuck and jive routine.

Service cost: $1000

I would like to make people aware to not use this moving company, we used their Denver office.

The sales people where very professional on making the sale and booking the pick up date but after that it was a nightmare.

Impossible to track the moving status, every time you call they give you a different answer, they say they will speak to the manager and call you back but you never receive any feedback.

HORRIBLE customer service and also the packing was done very poorly.

DO NOT WAIST YOUR TIME OR MONEY WITH THIS COMPANY

We have moved all over the owrld and I have never seen such level of unprofessionalism.

Service cost: $2500

I had to book this move from 2500 miles away.
3 quotes including the final price up up up.
Beligerant and intimidating to my wife at pick up.  I should have fired them there.  My bad.
They would not return calls or emails after they had us.
Lied as to how long it was going to take.
Upon delivery would not take a 4# table off landing and mirror off the hook to take one dresser up one flight of stairs.  I also have a piece of someone else's furniture.
I have moved too many times and have had some spectacular moves with great people and companies. 
Run as fast as you can away from these guys!

Service cost: $1600

When the movers arrived, the driver appeared to be friendly and knowledgeable.  Unbeknowing to me, he was swindling an additional $700.00, plus on delivery, an additional $200 from me.  I also had to rent a storage unit for my goods, which cost me an additional $142.00.  The total cost of my move was $2,342.00 for a 1500 mile delivery. The delivery guy was rude, aggressive, and demanded additional funds from me.  I had damaged, lost, and stolen goods and no one is returning my call. Be ware of the response from the company about reviews. They respond will lies, stating it wasn't there company.  They are not the company that delivery your goods long distance, they use other companies, which makes them responsible when they accept your order.

Service cost: $2000

DO NOT USE THIS COMPANY!!   1st Choice Moving & Storage was booked for me through Moving APT.  Moving APT guaranteed a price of $1700, however, on moving day, when 1st Choice Moving & Storage got there, I received a call (as I live out-of-state) that they needed another $1500 before they would do anything.  I was stuck and had to pay as I had to be out that day!   1st Choice Moving and Storage moved my belongings into storage - however MUCH OF MY STUFF WAS NOT RETURNED!!  Pieces and things were missing!  And many of the ITEMS THAT WERE RETURNED WERE RUINED!     This is the worst experience I have ever had with a company.   DO NOT USE THIS COMPANY!

Service cost: $3200

I must start by saying the movers at the near and far ends were AWESOME!! They were all professional, courteous and kind.   They picked up my things in Denver in Dec 2013 to move into storage until Sept 2014, when I contacted them with my delivery address. The entire time my things were in storage, I had repeated experiences of Mara Reyes' incompetence. Just when I thought she couldn't be less competent, she would surprise me again with that [EDIT] monthly bill. EVERY SINGLE MONTH, she would send my bill around the 30th, due on the 1st, inclusive of a $10 late fee. I called and gently explained that it was impossible to incur a late fee since I hadn't been previously billed. EVERY SINGLE MONTH, she apologized and promised to fix it and that it wouldn't happen again. EVERY SINGLE MONTH, a late fee appeared on my bill. EVERY SINGLE MONTH I relived this same exercise with the ever-incompetent Maria Reyes.   That was my sampling of the frustration that was to accompany my final delivery. All this time I'm thinking my things are safe in their professional climate-controlled storage facility. When I called to schedule final delivery, I was blown-off, and experienced my first real twinge of anxiety - I seriously began to wonder if my things had been sold on ebay or craigslist months prior, as I continued to faithfully pay my monthly storage fee. After daily persistence spanning nearly 2 weeks, I finally got a delivery time-frame out of the ever-incompetent Maria Reyes. Actual delivery was a day later than what she told me, but I was overjoyed when I saw the truck pull up! Fully half of my joy was in believing that I'd never again have to deal with the ever-incompetent Maria Reyes.    I probably wouldn't be writing this review except for what I later discovered.. as I said at the start, the movers themselves were fantastic! And I'm grateful for being the Type A person I am. I made my own inventory list before loading the truck in Dec. Because of my list, I was able to quickly determine I was missing two very integral items: the LEGS and BASE to my pub table (the chairs and table top strangely made it), and a custom-cut glass shelf that goes to my antique vanity. So I have a table I can't use, and an antique with diminished value, thanks to the ever-incompetent Maria Reyes and her cronies. What's with hoarding the table legs - I read this also happened to another reviewer - seriously!!   I blasted an email to every person I'd ever spoken with or emailed there plus Customer Service, and was lucky enough to hear back from "Elena" who sounded sincerely empathetic. Although I believe she tried her best to locate my missing items, I'm certain now that I'll never see them again. But THAT'S not even the most disturbing part. Are you ready? Here it comes..   I KNOW for a FACT that some of my things were USED!! First, the obvious - my vacuum cleaner. The brush was LOADED with hair - and it wasn't mine! Being Type A, I would NEVER ship my vacuum cleaner in such condition. Further, the poor motor sounds like it's been beat to hell. Whoever used it must have been vacuuming an entire motel every day for the entire time it was in "storage"   Next is the stool that goes with my vanity.. the seat cushion was down to one little screw keeping it attached to the base. When the movers collected it in Dec, it was firmly intact. It has a cloth cover and I shudder to think of whose bare buns graced its surface for roughly 270 days. Needless to say I have a recovering project in progress..   Last thing: instead of cardboard boxes, I packed most of my things in large "rubbermaid" bins, and taped the lids down. The tape was broken on almost every one of those bins. Normally I would chalk that up to movers grabbing them where they're taped and it naturally breaking there. But given this experience, I am convinced that someone(s) [I know that's not really a work but you get the idea] anyway, someone(s) went looking through AT LEAST SOME of my bins to see what household additions they might find.   I have no idea what else was taken, and it sickens me to know there are people out there who think this is OK. I'm talking to you Maria Reyes.   But hey, I'm healthy, I'm happy, and I believe in karma :-)  .

Service cost: $1150